- Contact Us
- Returns & Refunds
- Warranty Claim
- Volume Quote Request
- FAQ
Contact Us
Company Contact
Business Hours (PST)
Monday–Friday
5:00 AM – 5:00 PM
*Saturday & Sunday Closed
Phone/Text: +1-800-765-8555
Email: [email protected]
By Mail:
18 Lawrence Pkwy, Tenafly, New Jersey, 07670, USA
Returns & Refunds
Our Returns Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we accept returns of unused, uninstalled items in their original packaging within 30 days of the purchase date.
Hyperdealss Return Shipping Policy
One Complimentary Return Label: Our policy includes one free return shipping label per order. Customers are responsible for the cost of any additional return labels required for extra boxes (items must be unused, in their original condition, and in original packaging).
Pallet Shipments: For orders shipped via pallet, customers are responsible for all return shipping costs.
This return shipping policy helps us continue offering competitive pricing to our valued customers. If you need assistance selecting the right product, our dedicated Customer Support Team is always here to help.
Here’s a step-by-step guide to our refund process:-
step-1: Start by clicking Return Request at the bottom of page
step-2: Select the item you’d like to return for a refund.
step-3: Select Request Return to continue.
step-4: Choose the Reason and click on Request return button
Warranty Claim
Limited Warranty: For complete information, see our warranty details.
Know more.Warranty issue? Tell us what’s going on using the form, and we’ll verify coverage and provide next steps.
Product Information
Volume Quote Request
Volume discounts are automatically applied at checkout when the total value of all products in your cart exceeds $250
For more information, contact our lighting professionals below, or call or text us at +1-800-765-8555.
FAQ
Orders
I made a mistake with my order (size, color). What can I do now?
If you accidentally ordered the wrong item, you have up to 30 days to return it. Get in touch with our Customer Service team to start the return process, and review our Return Policy for full details.
Having delivery issues (late, damaged, or missing items)? Here’s what to do next.
We’re sorry for the trouble with your order and will work quickly to make it right.
Late Shipment
Website/eBay/Other Orders: Contact our Customer Service Team to review and resolve the delay.
Ordered the Wrong Item
You have 30 days to return an item you ordered by mistake.
Wrong Item Received
Contact our Customer Service Team to arrange a return. Once we receive and inspect the incorrect item, we’ll send your replacement.
Start a return: Contact our Customer Service Team and review our [Return Policy] for details.
Need to update your delivery address? Contact our Customer Service Team as soon as possible—before your order ships—so we can make the change for you.
For orders from our website, eBay, or other marketplaces, reach out to our Customer Service Team for assistance.
Can I get a discount for high-volume or bulk orders?
Yes! We offer bulk pricing and discounts for high-volume orders. Contact our Customer Service Team with your requirements, and we’ll provide a custom quote.
Returns
How do I get a refund from Hyperdealss?
You can find full refund details in our Return Policy. Most refunds are processed within 3–5 business days.
How does a refund work when I return a product?
When you return a product for a refund:
- We inspect the item and notify you if your refund is approved or denied (decisions are made case-by-case).
- Approved refunds are issued to your original payment method.
- Items must be in new, unused condition with all accessories and original packaging.
- Shipping charges are refunded only if the return is due to a Hyperdealss error.
For a smooth return, contact our Customer Service Team before sending your product back.
How does a refund work when I return a product?
When you return a product for a refund:
- We inspect the item and notify you if your refund is approved or denied (decisions are made case-by-case).
- Approved refunds are issued to your original payment method.
- Items must be in new, unused condition with all accessories and original packaging.
- Shipping charges are refunded only if the return is due to a Hyperdealss error.
For a smooth return, contact our Customer Service Team before sending your product back.
Shipping
Does Hyperdealss offer free shipping?
Yes! Hyperdealss offers free shipping on all domestic orders over $49.5
How can I track my order status?
If you ordered from hyperdealss.shop, you’ll receive a tracking email with your shipment details. If you need help, contact our Customer Service Team.
Warranty
Can you tell me everything your Warranty Policy covers?
You’ll find warranty information on each product page. For complete coverage details, check our Warranty Policy.
How do I process a warranty claim?
We’re sorry you’re having issues. To process your warranty claim, please email the following:
- Your order number
- The number of lights not working as intended
- Your current shipping address
Payments
Which payment options are available?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit and debit cards. You can also pay via PayPal, including ACH payments through PayPal.
Accounts
How can I sign in to make a purchase?
You can log in to your Hyperdealss account directly on our website.
Can I reset my password?
Yes. Click 'Forgot your password?' on the login page, enter your email, and we’ll send you a reset link.
Forgot your password and can’t log in?
If you forgot your password, click 'Forgot your password?' on the login page and enter your account email. We’ll send you a link to reset it so you can log back in.
Bulk Buying & Taxes
How do I get a quote for bulk or high-volume orders?
For bulk buying or high-volume orders, please contact our Sales Team.
General
What hours can I reach Customer Service?
Need help? Our friendly Customer Service Team is available by phone, email, or live chat Monday–Friday, 6:00 am–6:00 pm (PST). We’re closed on weekends.
Helpful Links
My question isn’t in the FAQs—how can I contact Hyperdealss?